IT Support Engineer

Mexico City, Mexico · Ale

Description

As an IT Support Engineer you are the go-to person for users computer hardware and software needs, providing front line user support for all of Konfío's internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the user experience by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (like macOS, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You occasionally partner with various teams including security, networking and infrastructure.

You improve the front-line user experience by providing on-demand user support for Konfío's corporate users, resources, tools and applications while also contributing to longer-term projects.

Responsibilities

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